FAQ

What do your require if I want to buy chemicals from you?

Depending on the dangerousness of the chemical we require a proof of age, a trading license, eventually a completed declaration of the final purpose as well as a proof of knowledge of the subject according to §5 of the Chemverbotsverordnung.

What is your lead time in general?

Chemicals which are currently in stock will be dispatched the following working day upon receipt of order before noon. For chemicals which are not in stock we rely on the lead time of our manufacturers which can be between 1 week and 12 weeks.

I need a substance which is not listed on your product lists

No problem, we are specialized in procuring chemicals and do not decline any inquiry. Our professional team will assist you to find the requested compound. Please send us your inquiry through the Quick Contact Form on the right.

I need a larger / smaller packaging unit?

No problem, send us your inquiry through the Quick Contact Form on the right and we will let you know if we can meet your request.

I need a product/several products constantly. Are your prices negotiable when placing contracts?

Please let us know if you need a product regularly. We will check if we can grant better terms for a contract business – a contract allows better production planning and shorter lead times.

What are the transport charges for non hazardous goods within Germany?

Parcel 0 – 10 kg :€ 6,90
Parcel 10 – 20 kg: € 8,90
Parcel 20 – 50 kg: €14,90

Freight charges for other destinations/countries will be available on demand.

Parcels heavier than 50 kg up to 800 kg require transport on a pallet and transport charges will be calculated individually based on the destination.

For an order amount of minimum $ 150 net of non hazardous goods we will pay the transport costs of parcels from 0 – 50 kg.

Freight charges for hazardous goods will be available on demand, based on type and quantity of product.

What are the delivery terms?

Prices are stated as net prices, exclusive the VAT. The prices are valid for standard packaging sizes. In case of smaller packaging sizes either full standard sizes are delivered or a surcharge will be debited. Delivery terms are exworks unless agreed differently.

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GRAFOX CHEMIE VERTRIEBS-GmbH

Hergershäuser Straße 25 D-64832 Babenhausen / Hessen (Germany)

Phone: +49 60 73 - 60 06 0
Fax: +49 60 73 - 60 06 60
E-Mail: info@grafox.de
Homepage: www.grafox.de